Frequently Asked Questions | manhattanneons.com

ManhattanNeons offers a range of 36 fonts including cursive, block, and double lined fonts. Their selection is the most extensive offered by an LED neon sign maker. They can also work with almost any font, character set, or writing style.

Yes, once you hit the Add to Cart button, their custom sign maker will generate a design proof of your sign, with all the details of your custom order, the price, and what you'll receive in the box. If you don't respond to their email within 2-3 days, they will start production.

Yes, if you're looking for something different, such as a business logo sign, customized open sign, or unique neon artwork, they would be happy to work with you on a design. They can do almost any font, shape, style, and design, turning your vision into a neon masterpiece.

Yes, they offer a free design service to their customers, providing one or more designs for your approval for free. If you change your mind and want to amend or cancel your order before the sign goes into production, they will happily offer a partial or full refund. However, once a custom sign order is approved and has gone into production, no refunds can be given.

ManhattanNeons creates custom neon signs by hand using Neon LED flex on an acrylic sheet. The materials used are PVC and acrylic, and their outdoor signs use high-quality LED lights in fully enclosed acrylic, without any fragile glass.

ManhattanNeons manufactures custom neon signs in multiple countries, such as the USA, Canada, and the UK. We may use production warehouses in Asia or Europe depending on workload. The manufacturing location for your custom sign depends on your location and the specifications of your sign.

he custom neon signs from ManhattanNeons come with an acrylic backboard, which can be cut in a desired shape or contoured around the shape to be nearly invisible. The backboard color options are clear, black, or white, and the design may dictate the required backboard.

Most of their products, including signs, lights, lamps, and wall art, are plug-in and require a power socket.

These ManhattanNeon products come with a 2m long cord and AC adapter, and a free remote and dimmer will be added to the order at checkout.

Hanging a custom neon sign is easy, as they weigh 5-11lb on average and come with pre-drilled holes on the acrylic backboard.

ManhattanNeons offers Wall Mounting kits, which must be purchased at the time of ordering as they require a specific hole size. Customers can also hang the sign themselves with hardware store items. The full installation guide is available on their website.

ManhattanNeons' LED neon is available in 6mm thickness, and the minimum letter height is approximately 3-4 inches for non-cursive fonts and 4-5 inches for cursive fonts. If a custom sign order is larger than 7ft by 3ft, it will be made on two or more backboards that can be easily arranged together to keep the signs safer during shipping.

Custom neon signs are mounted on a clear acrylic backboard. ManhattanNeons offers two standard backing options at no extra cost. They also offer an acrylic cut-to-letter backboard option, as well as acrylic stands and open boxes, which are shown on the tool.

ManhattanNeons' remote and dimmer offer various brightness settings, ON and OFF options, and Party Modes to make the light sign flash, flicker, and pulse. Using the dimmer can help with exposure when taking photos in front of the LED neon sign or when using it as a feature for a photo shoot.

For signs and products ordered through the ManhattanNeons online shop, payment is taken at the point of sale. The same applies to all custom made signs that you design online using the Create Your Own Neon tool.

ManhattanNeons offers free standard shipping for all orders, regardless of value, and also provides a rush order option for an additional cost. Delivery times can vary due to customs clearance.

Neon signs from ManhattanNeons are handmade, so there is production time for each order. Most customers receive their neon signs within 15 days, but customs clearance may delay delivery in some countries.

ManhattanNeons ships neon signs to physical addresses in the 50 states of the United States, the District of Columbia, and worldwide. They do not ship to PO Boxes and may not be able to ship to APO/FPO/DPO addresses.

In case a neon sign is damaged in transit, ManhattanNeons will resolve the issue if it is reported within 14 days of delivery. A clear photo of the damage to the sign, the box, and the shipping label on the box must be provided.

ManhattanNeons uses a premium express shipping service that requires a signature on delivery to ensure safe delivery of neon signs. If a customer chooses to opt-out of the signature on delivery requirement, ManhattanNeons will not be responsible for lost, missing or stolen parcels marked as 'delivered' by the shipping service.

ManhattanNeons offers a variety of affordable, high-quality, and eco-friendly LED neon light signs that are handmade from kid-safe LED neon light tubes. These signs are durable, energy-efficient, and easy to install and maintain. They also come with a 24-month manufacturer warranty covering faulty items, and can be controlled with a remote control with dimmer, which has an on/off switch and 10 brightness settings. Additionally, ManhattanNeons is a legitimate business with operations in multiple countries and a reputation for excellent customer support.

ManhattanNeons signs are made from high-quality acrylic and LED flex, which is powered by LED lights and cased in flex rubber tubing or acrylic. LED flex is a cost-effective, durable, energy-efficient, and safer alternative to traditional glass neon, while still providing an incredible visual impact. ManhattanNeons signs are available in a wide range of colors, styles, and designs, and can be mounted on a variety of backboards or stands.

Our signs are affordable and competitively priced. Despite offering high-quality products and excellent customer support, ManhattanNeons is able to keep its prices lower than its competitors by not marking up its prices as much.

Our signs are safer than traditional neon signs because they are made with LED flex instead of glass, which makes them more durable, energy-efficient, and lightweight. LED lighting will not overheat, and all of ManhattanNeons' LED flex neon signs have UL certification.

You can easily contact us through this form here

For more info you can contact us at

info@manhattanneons.com

If you have a problem with your order, send an email to info@manhattanneons.com and provide your order ID, address, and contact number. The customer support team will respond to your inquiry within an hour.

If you need to make changes to your order, please contact ManhattanNeons within 48 hours of placing the order. After 48 hours, the order will already be in production.

You can leave a review for ManhattanNeons products on their shop page by clicking the "write a review" button.

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